RETURN & REFUND POLICY

1. Order Cancellation

We accept order cancellation requests before an order has been shipped.

If your cancellation request is approved before shipment, you will receive a full refund to your original payment method.

Once an order has been shipped, it can no longer be canceled. In this case, you may contact our customer support team for assistance with the return process in accordance with our Return Policy.

2. Returns

We accept returns in accordance with our return policy and applicable consumer protection laws.

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items should be unused, in their original condition and, where reasonably possible, returned with their original packaging and accessories.

Please provide your order confirmation, receipt or other proof of purchase when requesting a return.

Please do not send purchased products directly to the manufacturer.

Customers will only be charged for shipping once, including where applicable to returns. No restocking fees will be charged for returned products.

Please note that customers may be responsible for return shipping costs where permitted by applicable law and as specified in our return instructions.

3. Refunds

Once we receive and inspect your returned item, we will send you an email confirming receipt of the returned product.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and automatically credited to your original payment method, such as your credit card or other original payment method.

The time required for the funds to appear in your account may vary depending on your payment provider or bank.

Refunds will be processed in accordance with applicable consumer protection laws.

4. Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before your refund is officially posted.

3. Contact your bank, as refund processing may require additional time.

If you have completed these steps and still have not received your refund, please contact our customer support team at:

Email: [email protected]

5. Return Address and Return Instructions

To obtain our return address and detailed return instructions, please contact our Customer Support Team before sending any items back.

Please do not send returns without first receiving confirmation and the correct return address from us.

Customer Support Email: [email protected]

Ourinsh Customer Support Team